Tag Archives: giving

A day in the life of InstaGiv

Hi everyone, my name is Caitriona and I’m the Customer Service Manager here at Instagiv. As our blog grows, more and more people are tuning in to hear what we have to say. We thought it’d be fun to show you what exactly happens at Instagiv HQ. We often get questions like ‘What exactly does Instagiv do’ so we thought we’d show you exactly what we do.

What a gorgeous view we have from our offices.

8:30 am

Our office doesn’t open until 9, but I like to get in early and get myself organised with a cup of tea before I sit down to catch up on emails. Our office is situated in a lovely seaside town called Portstewart on the North Coast of Ireland. The area is pretty picturesque and the office is along the promenade. There are a number of gorgeous coffee shops, so if I’m feeling lazy I’ll get a takeout coffee as a treat.

The atmosphere every day at InstaGiv HQ is all things fundraising, engagement, charities, SMS giving, and the list goes on, so we have a lot to get done every day.

Our team are always busy looking after all aspects of the business with the most important focus being customer care.

Arriving at InstaGiv HQ bright and early.

10 am

After I catch up on emails and client queries, we have a team catch up once a week to make sure everyone is on the same page.

The amazing view from our wonderful conference room makes our team meetings so much better. The meetings are normally informal because we have a talented team of people who really work well together. However, when the whiteboard is in use, we know things mean business! That’s me telling the team about all the innovative and exciting up-coming projects that we have planned in the coming months -watch this space.

Some of the InstaGiv team catching up and chatting about new marketing materials.

11:30 am

After a team catch-up, I’ll normally have a few calls scheduled for the rest of the morning. You’ll often find our Customer Service team with their head-sets on training new charities, onboarding clients, carrying out platform demos or holding weekly webinars with our existing clients.

Our team in Customer Service will tell you that that no two days are the same because we treat our clients as individuals and look at their specific needs, goals and requirements and create campaigns to suit their fundraising projects.

1 pm

It’s lunch time. Thankfully, we have a great office with loads of space to enjoy a relaxing lunch time. If I don’t go out for lunch, or take a walk along the beautiful promenade, you’ll find me in our ‘greenhouse’ playing a game of pool or catching up with work friends.

2:30 pm

It was a great idea for management to move our Finance office to the ground floor as I often liaise with our in-house accountant, Angela, with regards to client accounts. We work well as a team and have no issues in getting the job done! We’re in deep discussion here, making our way through our daily to-do list. One is for sure, our clients are never waiting for their out-payments.

Me and Angela chatting all things finance.

4 pm 

We have a development team who work tirelessly developing our platform. Without these guys, we would all well and truly be lost.

Not only did they build our wonderful platforms, but they work every day in continuous improvement, making it better and better each day in meeting the needs of our ever-growing customer base.

I normally have something for them to do, so I’ll go upstairs for a quick catch-up, and normally stay for a quick cup of tea too.

The Instagiv development team
One of our development team working hard on the Instagiv platform.

4:45 pm

Our office closes at 5 pm, so before we lock up for the day I like to do a quick re-cap of what I’ve done and what I need to do tomorrow. Everyday is different here and that’s why I love my job. We have between 200-300 clients to look after every day, so we always have plenty to do.

 

If you’d like to find out more about InstaGiv and what we can do for your charity, check out our services page here.

If you would like to take a tour of the platform, I can give you a personalised demo whenever a time is convenient for you. Fill in your details in the contact us page.

Benefits of SMS Giving for the Charity and the Donor

text to donate
Text to donate

Raising donations by text holds many advantages for both the charity and the donor. Below is only some of the benefits, we like to keep it short and sweet!

Fast and efficient way to collect donations

In less than a minute, your donors can quickly text your keyword to its assigned short code to donate. With InstaGiv, there is no fuss with the donor having to write the donation amount in their message as we have a default price point mechanism. An example of the donor journey would be; Text GIVE (Keyword) to 70XXX (short code) to donate £3 (default price point).

Real Time Reporting
Every client, regardless of how big or small your charity is, gets full use of our online mobile fundraising platform and dashboard. Here, you can view all of your active text-to-donate campaigns, make any necessary changes such as; editing the response message sent to donors, adding Gift Aid to your campaign, enabling Consent and much more. Our platform works in real time, so you can log in at any time and view the success of your campaigns as well as access all inbound campaign reports with our full data ownership functionality.

You have a variety of options
We have various different SMS services to offer our charity clients. You can make use of Single Giving, Regular Giving, Competitions via SMS, Event Fundraising, our outbound SMS tool, Registration via SMS and Address Collection. As well as that, we have many additional features that you can add to you campaign if you wish which includes; channels, Gift Aid, additional response messages and consent. The opportunities are endless with InstaGiv and a big bonus point is that it is cost effective with no yearlong contracts or anything.

Benefits to the Donor
They can donate quickly with minimal effort or fuss. They do not have to lift money from the bank machine, fill out any forms or give debit/credit card details. They simply text your keyword to a short code, and a donation is made. The donation is taken from the donor’s phone bill or mobile credit which is user friendly and effective. This technology enables the supporters of your charity to give at any time, from anywhere.

Text is Simple
Almost 100% of the UK population either own a mobile phone or are familiar with sending a text message. It is not something they need to learn how to use, they can give very easily via a convenient method to them.

GDPR
Our mobile fundraising software is GDPR friendly and is mobile regulatory compliant. Your donors do not need to worry about their mobile number being used without consent, we have a new consent feature which allows you to collect permission from your mobile donors to use their mobile number for future communication. This feature records all opt in and opt outs as well as having many other methods to make your donors feel safe with SMS donations such as texting; STOP and NOINFO to ensure they are not being marketed to.

The above is only to include a few, there is so much to learn with SMS giving and so many benefits to all parties involved. For a copy of any of our e-brochures, contact 028 7087 8220 or help@instagiv.com at any time.