Tag Archives: charity

Use PSMS in a broadcast or DRTV appeal

Premium SMS
Premium SMS

Trying to get your supporters to actively engage and donate on a regular basis can be tricky – especially heading into the new year. A great way to get in front of them at the right time is with Premium SMS (PSMS).

You can use PSMS in a broadcast outbound text, DRTV appeal, social event or any type of fundraising activity.

Last minute crisis

Sometimes things pop up last minute or unannounced, like an unfortunate incident. This could result in a disaster appeal and you may choose to send a broadcast SMS to gather donations or actively advertise your text code as widespread as possible, to raise awareness and ask for donations.

In terms of the outbound SMS, if you have a list of recipients or a database of opted-in supporters gathered from using our consent feature. You can use these to send an urgent text asking them to reply with one of your donation keywords, to give to your cause. You can use this as a single one-off donation, or to subscribe your supporters to regular giving which is monthly gifts.

To use PSMS as a standard text-to-donate campaign it is as simple as creating your text code, customising your campaign and advertising it to your supporter base. The journey is very straightforward as we like to focus firmly on the donor experience.

Keyword

Texting a donation is as simple as texting a KEYWORD to 70###. While we have fixed price points for all our donation keywords, we also offer our clients the full flexibility of giving their donors the option to give more or less than the default amount, without having to create additional keywords and campaigns.

All donations and responses to outbound texts are recorded on your InstaGiv platform. You can view your inbound report which captures the finest of details right down to the donation amount, date and time and content of inbound texts.

Our regular giving reporting is something we often get praised on also, keeping tabs on donor retention can be somewhat exhausting and hard to do, with our regular reporting we make it so much easier for fundraisers. Our system is equipped to capture and record data right from the number of sign-ups per month, repeat donations, number of SKIP/STOPS per month, cumulative retention statistics and much more.

Quick turnaround

Our turnaround time is very quick. We aim to have all new requests actioned and set up within the same working day. Often enough, we can do this very soon after the request or registration is received.

Find out more information

If you’d like to find out any more information on PSMS, shortcodes, a member of our team would be more than happy to talk you through the process. Fill in the form on our contact page and we will be in touch as soon as possible.

Alternatively, please contact us directly on 028 7087 8220 or email us at help@instagiv.com.

Instagiv
Instagiv

 

Giving Tuesday – Give Back this Tuesday

Giving Tuesday 2018
Giving Tuesday 2018

#GivingTuesday is one of the biggest days of the year in Britain for the charity sector. It is the one day people have the chance to do something kind and give back to charity. Both individuals and businesses get involved, doing what they can to help those in need just before Christmas – one day can make a world of difference.

Giving Tuesday started back in 2014 and since then has grown to be bigger and better every year.

Doing our bit

The team here at InstaGiv and our sister company, Zymplify, are doing our bit for charity on Tuesday the 27th of November.
We have decided that with this time of year being cold and wet out, it would be worthy and beneficial to donate all our old clothes to one of our local homeless charities.

We have been swamped in recent weeks with both supporters and charities enquiring about setting up a text code for their cause in preparation for Giving Tuesday. Text giving is quick, easy, efficient and effortless, which is probably why most charities today have text as a donation collection method.

it’s not too late to set up your text code for the UK’s biggest giving day, with 6 days left it gives you plenty of time to set up your campaign, customise it to suit your cause, and watch the kind donations flow in.

Be quick though, as our “Tuesday” keywords are starting to run out!

Find out more information

If you’d like to find out anymore information on shortcodes, a member of our team would be more than happy to talk you through the process. Fill in the form on our contact page and we will be in touch as soon as possible.

Alternatively, please contact us directly on 028 7087 8220 or email us at help@instagiv.com.

Instagiv
Instagiv
Short code

The Benefits of using Dedicated Short Codes

Short code
Short code

Dedicated short codes are still an incredibly useful tool to raise money for charity. Over half of all worldwide online traffic was generated through mobile phones in 2018. As well as that, over 92% of people in the UK have mobile phones. Because of this, we’re pretty sure SMS marketing is still a really effective way to reach out to people in a personal way.

Wealth of benefits

There is a wealth of benefits that come with SMS marketing. One of those is the use of dedicated shortcodes. Shortcodes are an easy and efficient way to boost donations for any charity. They are short, snappy and are easy to remember. Let’s look at some of the benefits in greater detail…

  1. The 70### shortcode is dedicated to your charity. It’s the shortcode your supporters will associate with you and your cause. When someone sees or hear it, they will know it’s in relation to your charity as no other InstaGiv clients get used of it.
  2. Unlimited keywords. You pay a monthly fee for the ownership of your dedicated short code and with that, you can use our unlimited keywords allowing you to create multiple campaigns at no additional cost.
  3. You can use any of our products alongside your dedicated shortcode. These include; Single Giving, Regular Giving, Registration, Event, Address Capture and our outbound SMS tool.
  4. Having the flexibility of having unlimited campaigns on your dedicated code opens an umbrella of opportunities. You can create and launch as many new text-to-give campaigns as you want to at no additional cost. In turn, you’re helping to increase SMS income and raise further cause awareness.
  5. When using a dedicated short code, you do not have to wait for approval from our end or have to check a keywords availability. It’s your shortcode, so you can create and have access to new campaigns instantly.
  6. Not to mention all clients get full use of our Mobile Fundraising and Engagement platform at no extra cost. Here you can customise the thank-you response message sent to donors, add Gift Aid to your campaigns, send response/donation/address request outbound texts, add consent to your campaigns to gather opt-ins, view totals and inbound reporting in real time and much more.

Find out more information

If you would like to find out any more information on shortcodes, a member of our team would be happy to talk things through with you. Fill in the form on our contact page and we will be in touch as soon as possible.

Alternatively, please contact us directly at any time on 028 7087 8220 or email us at help@instagiv.com.

 

Instagiv
Instagiv
Gift Aid

Is your charity making the most of Gift Aid?

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What is Gift Aid?

Gift Aid gives charities the opportunity to get an additional 25% for each £1 donated by their supporters.

Traditionally, declarations were collected via forms, with quite a lot of paperwork involved. Nowadays, it is friction-less, efficient and with a much faster turnaround.

Gift Ait is one of the most important tax reliefs for charities and it’s worth over £1.2 million to the charity sector every year, according to HMRC.

Are you promoting your donors?

Research from HMRC shows that people respond the most when they are prompted to include Gift Aid in their donation. They also responded well when they are told exactly how much was claimed the year previous and what the money went to.

You must be transparent with your donors and tell them exactly how this money is spent. Explain what more could be done if everyone claimed it on their donations.

You also need to ensure your volunteers, and supporters fully understand what the Gift Aid system is and the benefits of it. HMRC have also stated that people who understand Gift Aid are more likely to claim it when donating.

Make the right claims

Education is so important when it comes to Gift Aid. You want to make sure your employees or volunteers are explaining it fully to your donors and supporters in order to eliminate any flawed claims.  It is estimated that around £45 million is made in mistaken claims every year – more than £15 million lost due to fraud.

To ensure you are keeping on top of all your donations, regular audits and internal checks are the best practice. You should also contact long-standing donors who claim gift Aid to ensure they are still paying tax.

How can InstaGiv help you?

We have modernised the way you manage your Gift Aid from your supporters, by solely capturing it with SMS. This integrated system is completely automated, that reports in a user-friendly manner to successfully make your Gift Aid claim with HMRC.

There are two ways to capture it, via SMS or via a web form. You can select which one you prefer in the setup of your campaign in the overview area.

For both methods, the Gift Aid ask is sent via SMS at a delay after the supporter receives their thank your response message. Supporters reply to the text with their details, and for the web form method, supporters click the URL and complete the form.

The Gift Aid ask is sent out at a delay, for example, 5 minutes after your donors receive the thank-you response message. Gift Aid can be claimed on future donations and those made in the past four years.

Addresses are captured and stored in a dedicated area of your InstaGiv dashboard, where you can easily download all declarations, in preparations for processing.

Our form has been approved by the HMRC and is fully compliant. Both the form and the SMS capture all details needed and has the appropriate legal terminology.

Book a demo today

To find out more, request a demo or a call-back today. One of our friendly team members will go over everything in more detail with you.

Alternatively, for more information on this additional guidance on licencing, please contact us at any time on 028 7087 8220 or email us at help@instagiv.com.

Instagiv
Instagiv

Overwhelming Support for Raffles and Lotteries

Raffles and lotteries
Raffles and lotteries

It’s been over 2 months since we launched raffles and lotteries with InstaGiv and we are overwhelmed with how it has gone down with our clients.

Having recently launched this new product, the response has been massive. We spent months developing the latest development and we’re so glad you guys love it too.

Following pressure from the charity sector and AIME networks, they introduced a range of shortcodes during the summer. Along with the approval of HMRC, these shortcodes (72xxx) now allow SMS entries for society lotteries and raffles to be vat exempt.

Find out all about it

In case you’re still not in the loop, we recently held a webinar where we covered all things raffles and lotteries. In the webinar, we discuss:

  • how you can introduce this into your fundraising
  • how you can incorporate SMS with your current offering
  • what license you need
  • what an ELM is and much more

We are happy to schedule calls with any UK registered charity who is interested in learning more. We take pride in the fact that we guide you step by step through your SMS fundraising and engagement journey with InstaGiv.

Catch up on demand

If you missed our webinar last week, luckily, we have recorded it and uploaded it to our YouTube channel. Here, you can watch and listen to the full recording filled with facts and FAQs. Watch our Raffles and Lotteries webinar here.

Have you downloaded our brochures on Raffles and Lotteries via SMS yet?

Many UK charities hold their own weekly or monthly lottery or one-off raffles with us. At InstaGiv, we are giving you the opportunity to use SMS as a means of collecting entries and monies.

With our built-in address verification system, the only thing the charity needs to do is issue tickets and contact the winner. It’s that easy! At present, we have two price points for you to choose from along with many thoughts and ideas to share with you.

Book a demo today

To find out more, request a demo or a call-back today. One of our friendly team members will go over everything in more detail with you.

Alternatively, for more information on this additional guidance on licencing, please contact us at any time on 028 7087 8220 or email us at help@instagiv.com.

Instagiv
Instagiv

Integrate your SMS campaigns with your call centre

charity call centres
Charity call center

With our built-in report scheduler, you can easily set-up our system to securely send your call centre inbound reports for each of your SMS fundraising and engagement campaigns.

Many charities do not have the time or resources to follow up with each of their supporters via phone call, so they outsource a call centre. We have an excellent feature on our platform that allows you to send inbound reports to the applicable third party.

Any campaign you have on your InstaGiv dashboard will have this tool. This will automatically send any selected contacts the required information. This is an effortless, seamless and efficient way of ensuring your call centre receives all supporter mobile numbers who have opted in, without anyone within the charity having to manually send anything.

Simple and straightforward

It’s straightforward so that you simply give your scheduled report a title, select the report type you would like to send i.e. donation data, address data or new records only, select the frequency, enter all contact email addresses and select your preferred send method. It sounds complicated but it’s really simple when you are using our dashboard.

You can either select the send to via FTP or email. All sent records will be password protected with a password that you choose and use via your platform.

It’s that simple and your call centre does not need access to your platform. All new records from live campaigns that are scheduled to be sent will be seen at the frequency you select, viewed by Microsoft Excel.

Find out for yourself

To see a live demo of this feature on our platform, contact us at any time where a team member will be happy to schedule this in.

July 2018 Newsletter: Another fantastic month of fundraising

Hi everyone and welcome to InstaGiv’s July Newsletter. We have had another fantastic month of fundraising. InstaGiv is thrilled with the amount of money our charity clients have raised. We now have over 300 charity clients that use our services every day to raise vital funds for charities across the UK. We’re really excited to see how much more they can raise in the run up to Christmas.

July 2018 fundraising statistics
July 2018 statistics

July statistics

We saw 115,785 inbound texts being sent throughout the month and 509,441 outbound texts. This effort saw an incredible £610,778 raised in July – I’m sure you’ll agree that this is a phenomonal effort. Well done to all our charity clients!

Single Giving

As many of you know, Single Giving is our one-off donations service. This is where your supporters can send a donation to your charity using your chosen text code from us. Our monthly subscriptions are easy, efficient and frictionless for both the donor and the charity.

One of our amazing clients, British Red Cross, use InstaGiv to process single donations via SMS. Supporters text a keyword to donate a specified amount. This has worked really well in emergency fundraising as it’s simple and immediate for both the supporter and the charity.

Another fantastic example of the Single Giving feature is the Ice Bucket Challenge. The famous fundraiser raised over £4.5 million in a matter of days. With our Single Giving product and the use of social media, the sky is the limit with any of your future charity campaigns.

Our charity clients just have to log on to the system, set a donation value and customise the messaging. You can send a unique and engaging message out to your supporters when asking them to donate. InstaGiv’s platform eliminates unnecessary time as your own dashboard will be updated in real time.

Competitions via SMS

Our second most popular product was our Competitions via SMS. This feature has really taken off in recent months with more and more charity clients getting involved with competitions, collecting entries and offering voluntary donations. Its simple and effective and InstaGiv make it really easy for you to do.

Inspire your supporters to enter a Competition via SMS to win a prize. We understand that fundraising has been modernised, so we have developed this unique and effective function on the software platform. This mechanism will allow your supporters to text to enter and give a voluntary donation also.

Let me briefly explains what the entire process looks like. A supporter can enter the competition by answering a question with either A, B or C with the keyword i.e. WIN C.

In both instances, a supporter is given the option to cancel their donation to the charity within a scheduled time frame as the donation is voluntary. You can also activate our ‘Pick a Winner’ mechanism that automatically generates 3 random entrants to be your winner of the competition. Whether you are announcing it over the radio or online, you can see within seconds who has entered via our online reporting tool. Introduce this product into your next marketing strategy on social media and watch your followers grow, tag their friends and aim to win the prize on offer.

Why Instagiv?

Instagiv works with over 300 organisations as one of the UK’s leading software providers for the charity sector.

We help them develop their engagement with their supporters and raise as much money as possible for their cause. Our range of tools – like the ability to run competitions, register supporters for events and more – means there are always new ways available to boost donations.

If you’d like to find out more about InstaGiv and what we can do for your charity, check out our services page here.

If you would like to take a tour of the platform, our Customer Accounts Manager, Caitriona can give you a personalised demo whenever a time is convenient for you. Fill in your details in the contact us page.

Benefits of SMS Giving for the Charity and the Donor

text to donate
Text to donate

Raising donations by text holds many advantages for both the charity and the donor. Below is only some of the benefits, we like to keep it short and sweet!

Fast and efficient way to collect donations

In less than a minute, your donors can quickly text your keyword to its assigned short code to donate. With InstaGiv, there is no fuss with the donor having to write the donation amount in their message as we have a default price point mechanism. An example of the donor journey would be; Text GIVE (Keyword) to 70XXX (short code) to donate £3 (default price point).

Real Time Reporting
Every client, regardless of how big or small your charity is, gets full use of our online mobile fundraising platform and dashboard. Here, you can view all of your active text-to-donate campaigns, make any necessary changes such as; editing the response message sent to donors, adding Gift Aid to your campaign, enabling Consent and much more. Our platform works in real time, so you can log in at any time and view the success of your campaigns as well as access all inbound campaign reports with our full data ownership functionality.

You have a variety of options
We have various different SMS services to offer our charity clients. You can make use of Single Giving, Regular Giving, Competitions via SMS, Event Fundraising, our outbound SMS tool, Registration via SMS and Address Collection. As well as that, we have many additional features that you can add to you campaign if you wish which includes; channels, Gift Aid, additional response messages and consent. The opportunities are endless with InstaGiv and a big bonus point is that it is cost effective with no yearlong contracts or anything.

Benefits to the Donor
They can donate quickly with minimal effort or fuss. They do not have to lift money from the bank machine, fill out any forms or give debit/credit card details. They simply text your keyword to a short code, and a donation is made. The donation is taken from the donor’s phone bill or mobile credit which is user friendly and effective. This technology enables the supporters of your charity to give at any time, from anywhere.

Text is Simple
Almost 100% of the UK population either own a mobile phone or are familiar with sending a text message. It is not something they need to learn how to use, they can give very easily via a convenient method to them.

GDPR
Our mobile fundraising software is GDPR friendly and is mobile regulatory compliant. Your donors do not need to worry about their mobile number being used without consent, we have a new consent feature which allows you to collect permission from your mobile donors to use their mobile number for future communication. This feature records all opt in and opt outs as well as having many other methods to make your donors feel safe with SMS donations such as texting; STOP and NOINFO to ensure they are not being marketed to.

The above is only to include a few, there is so much to learn with SMS giving and so many benefits to all parties involved. For a copy of any of our e-brochures, contact 028 7087 8220 or help@instagiv.com at any time.

Five Top Tips on How to Increase Donations

 

Automate Your Social Media Campaigns

Many charities adopt a strong social media strategy to help increase their cause awareness and also their supporter base. Posting social updates on a daily basis can be very time consuming, taking away from more important aspects of your fundraising campaign.

Therefore, a social media scheduler may come in useful for such tasks such as the Marketing Automation software platform Zymplify. Zymplify offer organisations many automated tools to make their marketing easier and their time more efficient.

Donations
Donations

 

Make use of images

Images that pluck the heart strings of your supporters, encouraging them to research more into your cause and donate. Publish imagery of the work you do and how it has helped the cause that you fundraise to fight, showing people how appreciative you are when help is given. Always remember, articles with images, get 94% more total views.

 

Donations
Donations

Offer an easy donation tool

Asking people to complete written forms or sign up to monthly gifts with their debit/credit card details can be somewhat daunting to the donor and also, not very user friendly at all. Why not branch into text donations? Providing your supporters with the opportunity to send their donation via SMS is saving them time, effort and from having to issue their personal details. Sending a donation by text takes less than 60 seconds, it is a matter it texting a charity chosen keyword, to a short code, and their donation is through instantly.

 

 

 

Donate
Donate

 

Use outbound SMS campaigns

If you have contact database of opt-in supporters, use that list to communicate with them via SMS. You can send bulk outbound messages every so often, asking your supporters to respond with a donation. This, plus much more, can all be done on Instagiv’s mobile Fundraising and Engagement platform.

 

Charity
Charity

Adopting a Monthly Giving Approach

Having a successful regular giving campaign is the ultimate aim for many Charities. With regular giving, the donor only has to text your campaign once, this subscribes them and each month after that their donation is taken, with the option to skip a month or stop their monthly gift. 

We have recently published our new product brochures which include; Single Giving via SMS, Regular Giving via SMS, Competitions via SMS, Outbound SMS and many more. Contact us today for your free e-copy. Email us at help@instagiv.com or call 028 7087 8220.

Competitions via SMS with Instagiv

SMS comps
SMS competitions

At Instagiv we use 70### short codes for charity donations. These are only used to receive donations and not to give away an item of monetary value.

A shortcode SMS marketing number allows an advertiser to communicate quickly and directly with mobile phones across the globe. They are used for many different things including marketing and advertising, as well as voting, quizzes and other competitions.

We have a number or SMS products available on our 70### short codes such as; Single Giving via SMS, Regular/Monthly Giving via SMS, Address collection, Event Fundraising and Registration keywords which have no donation attached.

We saw a gap for competitions via SMS so over the last few years, we introduced them as a service and they have proved to be very popular with our existing clients. These are not set up on our 70 short codes, they are on additional commercial codes that we have to offer.

Competitions can be set up by any registered charity, in a nut shell they work as follows;
– Entrant texts the competition keyword to the assigned short code
– They get a bounce back message acknowledging their entry and telling them that they can reply CANCEL within 1 hour to opt out of their voluntary donation
– If they reply CANCEL, their entry is still valid and they will get a bounce-back to let them know their donation has not been taken.
– If they do not reply CANCEL, their donation will be taken and again, they will get a bounce-back message to acknowledge this.

With Instagiv, clients can set up their competitions with a voluntary donation amount, edit their bounce-back message, enable Gift Aid, enable a winner mechanism and set a maximum amount of entries. With charity competitions, the donations will always be voluntary.

The opportunities are endless with our competitions via SMS service. It is actively used by many of our clients with excellent success.

For a demo of this service click here to talk to our expierenced Client Success Manager, Caitriona.