Support Consent with InstaGiv
With our real-time reporting function, you have access to all inbound reports from your donation and engagement campaigns. The consent feature provides a way in which supporters can explicitly opt-in or opt-out of receiving communications. As well as this, they can donate in just a single text.
With that said, inbound reporting captures the mobile numbers of your donors and supporters, which to any charity, is useful to have to maintain supporter engagement.
We have a built-in Consent Feature which is fully compliant and GDPR friendly, to allow you to gain supporter consent, enabling you to use their mobile number for future contact.
We have developed our consent feature in such a way that it is user-friendly, efficient and easy for both the charity and the donor/supporter.
Rather than supporters give their opt-in preference by responding to their thank you response message, everything is done at the point of donation making it easier for everyone.
With this method, the charity must state this in their advertising material, giving their supporters the option to donate and opt-in or donate and opt-out.
When a supporter texts into your campaign with YES or NO as the second word (where applicable), this will trigger an update to the supporter consent record on Instagiv. All opt-ins/outs can be viewed on your platform and with you having full data ownership, you can download these lists at any time.
We have two methods of consent; explicit and implicit. In a nutshell, with ‘Implicit Mode’, supporters will have automatically opted in if they do not provide the word ‘NO’ in their message.
‘Explicit Mode’ supporters will be opted-out if they do not put the word “YES” in their message. Examples of your advertising and marketing collaterals as follows; Implicit Mode: Text GIVE to 7XXXX to donate £5.
We may contact you about this campaign and our charity. To give £5 but opt-out from any further contact, text ‘GIVE NO’ Explicit Mode: We’d love to stay in touch with you via SMS with updates about this campaign and our charity. To give £5 and opt-in to allow us to send you information via SMS, text ‘GIVE YES’ (otherwise just ‘GIVE’) to 7XXXX.
For more information or a demo of our Consent Feature, please contact us at any time where a team member will be more than happy to help.
Find out for yourself
To see a live demo of our software and how easy it is to use, contact us at any time. A team member will be more than happy to schedule a time that suits you.